*Received a defective item or a product you did not order?
If you have received a wrong or defective item, please contact us as soon as possible. We will investigate on the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.
1. Delivery Failure
If a parcel does not reach a customer within 60 days, we consider it as missing. In these cases, we can re-send a new parcel or process a refund.
- Unclaimed Return
Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct address. Therefore, make sure to enter correct address and contact information.
2. Delivery Charges
We offer free delivery to most the United Kingdom's metropolitan areas, as well as selected regional centers.
3. Delivery Time
We usually deliver during business hours, but sometimes it’s as early as 6:30am or as late as 7pm. Your driver will contact you once before 10am, to provide you with a 2-hour delivery window, and again approximately 30 minutes before they arrive. Unless you’re one of the first deliveries of the day, in which case they’ll contact you as they’re leaving the warehouse, giving you as much notice as possible.
IMPORTANT: Please contact us if you have further questions regarding delivery matters.
Phone: +443450267567 or email: email@example.com.